Refund policy

1. Cancellation

You can cancel any time from your billing settings. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for.

2. Change of mind

Because membership gives immediate access to digital content, we do not generally refund for change of mind after access has been used. As a goodwill gesture, if you cancel within 7 days of your first payment and have not downloaded prompt packs, we will refund that first payment.

3. Your consumer guarantees

You are entitled to a repair, replacement or refund where the service fails to meet a consumer guarantee under the Australian Consumer Law, including a major failure.

4. Duplicate and unauthorised charges

Contact motionmakersai@gmail.com with the charge date and amount. Verified duplicate or unauthorised charges are refunded in full.

5. Failed payments

If a renewal fails, access may pause until payment succeeds. Update your payment method in billing settings to restore access.

6. How to request a refund

Email motionmakersai@gmail.com from your account email with your reason. We respond within 5 business days.